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Terms & Conditions
ACCOMMODATION
1. Reservations
1.1 ‘China Fleet Country Club’ is the trading name of China Fleet Country Club Limited (The Hotel). All rooms are offered by the Hotel subject to them being available on receipt of deposit. Verbal quotations are not binding unless confirmed in writing by the Hotel team.
1.2 Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.
1.3 The offer of any room is subject to the room being available on cleared receipt of a deposit.
1.4 If you have made a specific request when booking online which we are unable to accommodate (such as accessible rooms, party size, dogs etc.) occasionally we may have to refuse your booking even after you have received an automated Booking Confirmation. If we are unable to accept your Booking for any reason, we will inform you of this as soon as possible and will not charge you. This might be because Accommodation or essential facilities are unavailable, or we have identified an error in the price or description of the Accommodation.
1.5 All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
1.6 Where special arrangements are required, i.e. diet, room location, the Hotel must be advised in writing, every effort will be made to meet these requests, they are not guaranteed and may be chargeable.
2 Payments & Refunds
2.1 Flexible Bookings – We take full payment at the time of booking. Should this booking be cancelled before 12pm, on the day prior to arrival, a full refund will be given. Should the booking be cancelled after 12pm the day before, we will charge the cost of the first night.
2.2 Advanced Purchase Bookings – We take full payment at the time of booking. These bookings are non-refundable and non-transferable.
2.3 Golf Break Deposit & Terms of Cancellation – A non-refundable deposit of £15 per person will be taken. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken, minus the deposit. Should the booking be cancelled after 12pm the day before, the total cost of the booking will be taken, minus the deposit.
2.4 Online Travel Agents and third-party reservations – Any indirect reservations are subject to separate terms and conditions, or cancellation policy as stipulated on the booking site at the point of making the reservation.
2.5 Promotional Rates – All promotional rate offers are subject to availability and change at the sole discretion of the Hotel. Only a certain number of rooms or offers are available on selected dates and the hotel reserves the right to close out or accept additional bookings regardless of availability. Promotions cannot be used in conjunction with any other offer.
2.6 VAT is included in all prices. Our VAT number is located at the bottom of this correspondence.
2.7 A credit card is required to secure your booking at the time of making the booking. If you purchase any extras during your stay, we are authorized by you to collect the full amount of those purchased extras at any time using the credit or debit card details provided.
2.8 If you do not pay when you are required to do so then we may cancel your Booking and retain your deposit.
2.9 No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken.
3 Arrivals & Departures
3.1 Check-in is from 3:00pm on the day of arrival and apartments will need to be vacated by 11:00am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability.
3.2 Failure to leave your room by the check out time may resort to a late check out charge of up to one nights’ additional accommodation charge.
3.3 Keys should be returned to the hotel reception on check out and outstanding accounts should be settled. Any loss of keys will result in a £40 charge per key.
4 Occupancy
4.1 The maximum occupancy for apartments is as follows:
– Tamar – 2 adults, 2 children
– Lynher, Acorn Cottage, Acer Cottage – 4 adults, 2 children
– Rosewood – 2 adults
4.2 You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms.
5 Supply of Services
5.1 Whilst the hotel brochure and website are intended to give a fair representation of the facilities available, there may be occasions when certain facilities are out of use due to maintenance or the hosting of events. Although all reasonable endeavors will be made to try to ensure that this does not happen, we do not offer refunds in the event of any facilities or services being temporarily withdrawn.
5.2 If you require further information about any particular facilities or their availability, please write well in advance of your holiday so that your queries can be dealt with. The Hotel cannot accept responsibility for anything said to you by our staff outside the information given in the brochure and tariff unless it is confirmed in writing.
5.3 The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary.
6 Credit Facilities
6.1 For credit facilities a £50 per night, credit/debit card pre-authorisation will be required at the time of check-in, Pre-authorisation amounts are reserved funds which will reduce your available balance, these
may be shown on your statements. Pre-authorisation amounts are held by your card issuer, at check-out, the reserved funds or credits will be released by the hotel, the processing time varies with different card issuers but can take 7-10 days.
7 Maintenance & Improvements
7.1 As the hotel is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will use all reasonable endeavors to keep any noise and inconvenience to a minimum. Please help us to make your stay a happy one: if something goes wrong on your holiday, please let us know before you leave so that we can try to put it right.
8 Guest Rules and Behaviour
8.1 The behavior of guests and/or their visitors should not be excessive or rowdy and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings using the credit card provided.
8.2 All guests must behave responsibly at all times whilst on our premises and grounds. Staff employed by the China Fleet Country Club reserve the right to ask you to leave the premises for any unacceptable behaviour, including but not limited to, verbal or physical abuse towards our staff or other guests.
8.3 China Fleet Country Club is non-smoking throughout all internal buildings. Any guest thought to be smoking in the apartments or inside any area of the Club will be charged a £100 fine. Please note, this also applies to e-cigarettes. China Fleet has a non-smoking policy and reception staff will be able to show you where smoking is permitted outside.
8.4 China Fleet Country Club operates a responsible drinking policy throughout the premises, staff reserve the right to refuse service to anyone breaching this clause. The China Fleet is a think 25 establishment meaning that anyone deemed to be under the age of 25 will be asked for identification to verify they are over the age of 18 years.
8.5 The China Fleet Country Club operates a zero-tolerance approach to the use of illegal drugs on our premises.
8.6 Residents will be charged £100 for soiling an apartment. Any damage will result in a charge to put the room back to its original condition.
8.7 Appropriate clothing and footwear must be worn at all times in each area of China Fleet Country Club. For example, golf shoes when on the golf course and no black sole shoes in the indoor sports courts. See health club terms and conditions for more information.
8.8 China Fleet Country Club reserves the right to maintain the copyright of any photographs taken within our property. Photographic and recording equipment (including mobile phones and other electronic devices) is not to be used within the Club’s toilets, changing facilities, health club facilities or children’s play areas. It is essential that permission is sought from the Duty Leisure Manager prior to any form of photography or filming taking place. This is to protect the privacy of our members and guests. This is in conjunction with our Child Protection Policy.
9 Car Parking
9.1 Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests’ cars. Please note that both Acer and Acorn cottages have an allocated parking space near the accommodation.
10 Pets
10.1 We allow dogs in our Acer and Acorn Apartments only. Dog-friendly apartments are limited and are therefore subject to availability.
10.2 All dogs must be well behaved, and house trained. No other pets are permitted. Assistance dogs for disabled guests are exempt from these requirements and charges.
10.3 Dogs are charged at £15 per dog, per night and prior notification must be given and approved prior to your stay.
10.4 Dogs (other than assistance dogs) are allowed in Apartment grounds and The Cabin Café & Bar area ONLY and are not allowed in any of our Club facilities or play areas. Dogs must be kept on leads at all times throughout the resort.
10.5 If any dogs are found to be making excessive noise or causing a disturbance to other guests, we reserve the right to ask owners to find alternative accommodation elsewhere. If we reasonably believe your dog is causing a nuisance or causing damage to the apartment you will be required to remove it from the Club premises.
10.6 Dogs should not be left unattended in your apartment or elsewhere at the Club and must not be allowed on any bedding or seating.
10.7 Any stains or damage must be paid for according to the cost of replacement or repair. If you are found with a dog in an apartment that is not classed as pet friendly you will be charged £100 soiling fee, and we will reserve the right to ask you to leave.
10.8 Owners are responsible for their dog’s food and bedding. Dog blankets and bowls provided are the property of the China Fleet Country Club and must not be removed.
10.9 Please clean up any mess left by your dog and place it in the dog bins provided in the cottage gardens or bins around the resort.
11 Liability
11.1 The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services.
11.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.
11.3 China Fleet Country Club cannot be held responsible for cash or valuables.
12 Force Majeure
12.1 The Hotel will not be liable for any failure or delay in providing facilities or services as a result of events or matters outside its control, including (but not limited to) fire; explosion; storm; flood; Act of God, pandemic, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.
13 Contagious Illness
13.1 For the protection of all our guests, if we believe that anyone in your party is likely to have, or is carrying, a contagious illness we will not allow them or any other members of your party sharing the same room to use any part of the hotel premises except their room.
14 Fire Safety
14.1 The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment.
15 Child Protection Policy
15.1 China Fleet Country Club holds the welfare and safety of children as paramount. We have a full child protection policy and designated child protection officers. Please ask at either Hotel or Leisure reception should you need to see these members of staff.
16 Club Rules
16.1 Please adhere to all Club Rules when using the facilities. Please note that children under 8 years of age must be supervised by an adult when using the pool. Please refer to individual area rules where applicable.
AFTERNOON TEA
- No booking is confirmed until full payment per head or voucher number for your afternoon tea has been received.
- Payments – payable by cash, credit/debit card or bank transfer. Voucher numbers to be given at time of booking and these will be automatically redeemed. Vouchers to be presented on the day of booking.
- All bookings are non-refundable, non-transferable.
AQUA SPA
1. The minimum age for the Aqua Spa is 16 years
2. Non-members must book in advance (2 hour maximum visit)
3. If less than 48 hours cancellation notice is provided your payment will be non-refundable/non-transferable
4. Please note robe, towels & slippers are not provided for Aqua Spa visits
BARN SPA & SPA DAYS
1. Arrival at the Barn Spa Reception 10 minutes prior to treatment time is required to allow us to discuss your treatment or spa day & to take your lunch order. Barn Spa will not be held liable for shortened or cancelled treatments due to lateness
2. Spa Days are Sunday – Friday only (subject to availability. Not available during school holidays)
3. Our Aqua Spa and Barn Spa are located in two separate buildings, robes, towels & footwear are intended to be worn in the Aqua Spa (only provided for Spa Days & Spa Breaks)
4. The minimum age for our Spa Days is 16 years
5. If you wish to choose an additional treatment, following your chosen treatment, pre-booking is advisable for spa days & breaks to avoid disappointment
6. Full payment is required at the time of booking a spa day. 48 hours’ notice is required if you choose to cancel your booking, if the booking is cancelled with less than 48 hours’ notice 50% of the total booking will be taken.
7. A charge of £25 will be incurred for each robe not returned to China Fleet Country Club
8. Afternoon Tea – served from 12.00pm-5.30pm – 24 hours pre-booking required
9. All medical concerns you may have must be brought to our attention prior to any treatments. The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given
10. Open-toed shoes must be worn prior to a pedicure treatment
11. All advertised treatments include client preparation time (Pre and Post) & consultation
12. Patch tests are required 48 hours before eyelash & brow tinting & Mylash lift
13. For any treatment with a value greater than £30 a 20% deposit is required. If less than 48 hours cancellation notice is provided your 20% deposit is non-refundable
14. It is strongly recommended that pregnant clients do not have any massage type treatments until after their first trimester period
15. Once a booking has been confirmed, should the client wish to make any changes it is the client’s responsibility to contact the Barn Spa, on agreement of the changes a new booking confirmation will be sent
16. Any reservation made using a gift voucher purchase will be subject to our booking policy. Vouchers will be automatically redeemed in the case of a no show or cancellation on the day
CHRISTMAS BOOKINGS
1. No booking is confirmed with us until the deposit for your lunch/party has been received, member discount not applicable.
2. Christmas Payments
Your Deposit Payable by cash, credit/debit card, or bank transfer your | Your booking is only confirmed once £10 per person for festive lunches and £15 per person for festive party nights have been received. All deposits are non-refundable and non-transferable |
One month before the day of the event Payable by cash, credit/debit card, or bank transfer | Full payment of the outstanding balance is required. Any amendments to the final pre-paid number of guests should be advised to China Fleet Country Club. All menu choices must be submitted including all dietary requirements. Chef’s choice will be served if these details are not received. One reminder will be sent to the supplied details and if remains unpaid China Fleet Country Club reserve the right to cancel your booking. All payments are non-refundable and non-transferable |
| VAT | All rates are inclusive of current VAT. Any future changes to VAT will affect the prices accordingly |
| Failure to comply with the deposit and payment schedule may at China Fleet’s discretion result in the cancellation of the booking | |
3. It is your responsibility to notify the China Fleet Country Club of any change to your contact details.
4. China Fleet Country Club does not accept liability for loss or damage to any object, equipment, furniture, stock, or other property brought on to the premises by you or hired on your behalf.
5. The China Fleet Country Club reserves the right to charge you for any breakages or malicious damage to property caused by anyone within your party.
6. The China Fleet Country Club is a Think 25 establishment and as such all guests will be required to provide ID when challenged. Acceptable ID will be passport or driving licence only. To avoid any disappointment, please ensure your guests are informed.
7. No beverages of any kind are permitted to be brought to any event at China Fleet Country Club by guests or clients.
8. China Fleet Country Club reserves the right to refuse admission.
9. No company accounts will be allowed, unless by prior agreement. All additional costs must be settled on the day.
10. If The China Fleet Country Club is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war, or any event causing the whole or a substantial part of the Company to be closed to the public, The Company’s liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
11. No further discount applies
TICKETED EVENTS
1.1 All tickets purchased for all China Fleet events such as Tribute Nights, Christmas and New Year, Halloween, Quiz, Pantomime, etc are non-transferable and non-refundable (full payment is required at time of booking).
1.2. No further discount applies
CONFERENCE
1. Conference Payments:
1.1. Your Deposit. Payable by cash, credit/debit card or bank transfer.
Your booking is only confirmed once 25% of your initial quote and signed Terms & Conditions are received, unless you have a credit agreement. This deposit is non-refundable and non-transferable.
1.2. 14 Days before the Conference. Payable by cash, credit/debit card or bank transfer. The remaining balance is required for those that do not have a credit agreement with China Fleet Country Club. Total numbers and all menu choices must be submitted including all dietary requirements. Chefs choice will be served if these details are not received. One reminder will be sent to the supplied details and if remains unpaid the China Fleet Country Club reserve the right to cancel the booking. All payments are non-refundable and non-transferable including reduction in numbers. When booking is confirmed a pro-forma invoice will be sent for 25% deposit, this will also be payable upon all cancellations.
1.3. Credit Agreements. Where a credit agreement exists, invoices presented by China Fleet Country Club will be payable within 30 days from the date of issue. Any queries on invoices must be notified to China Fleet Country
Club within 14 days of the invoice date. Should queries not be raised within this time period, full payment will be required. All credit facilities are issued at the discretion of China Fleet Country Club, subject to The Client providing 2 credit references within 7 days of the application request details and the subsequent results of credit checks. All payments are non-refundable and non-transferable. If booking is cancelled 14 days or less prior to the event date then 50% of the outstanding booking will be payable. If bookings are cancelled or amended 7 days or less prior to the event date then 75% of the outstanding balance will be payable. If bookings are cancelled or amended 48 hours or less prior to the event date then 100% of the outstanding balance will be payable.
1.4. VAT. All rates are inclusive of current VAT. Any future changes to taxes will affect the prices accordingly.
Failure to comply with the deposit and payment schedule may at China Fleets discretion result in the cancellation of the booking.
2. For all DJ bookings made by China Fleet Country Club on your behalf, payment in full is required at all times.
3. It is your responsibility to notify the China Fleet Country Club of any change to your contact details.
4. China Fleet Country Club does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by you or hired on your behalf.
5. Room access and vacate times agreed must be adhered to at all times.
6. The China Fleet Country Club reserves the right to alter the layout or change rooms to be provided for the purpose of the conference under exceptional circumstances.
7. The China Fleet Country Club reserves the right to charge for any breakages or malicious damage to property during the booking.
8. If The China Fleet Country Club is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company’s liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
9. Cancellation of all Hotel rooms prior to your event will be subject to a £20 cancellation fee. If a hotel reservation is cancelled after 12pm the day before arrival, then full payment for the 1st night of your stay will be taken minus any deposit paid for the hotel room.
EVENT
1. Your quote is valid for 14 days. No function rooms will be booked until the deposit has been received.
2. For all DJ bookings made by China Fleet Country Club on your behalf, payment in full is required at all times.
3. Event Payments:
3.1. Your Deposit. Payable by cash, credit/debit card or bank transfer.
Your booking is only confirmed once 25% of your initial quote and signed Terms & Conditions are received. This deposit is non-refundable and non-transferable.
3.2. 1 Month before your Event. The remaining balance, menu, pre-order and table plan must be received. All payment terms must be met. All menu choices must be submitted including all dietary requirements. Chefs’ choice will be served if these details are not received. One reminder will be sent to the supplied details and if remains unpaid the China Fleet Country Club reserve the right to cancel the booking. All payments are non-refundable and non-transferable including any reduction to numbers.
3.3. VAT. All rates are inclusive of current VAT. Any future changes to taxes will affect the prices accordingly
Failure to comply with the deposit and payment schedule may at China Fleet discretion result in the cancellation of the booking.
4. It is your responsibility to notify the China Fleet Country Club of any change to your contact details.
5. Any advertising or publicity regarding the event must have prior consent from China Fleet Country Club.
6. Room access and vacate times agreed must be adhered to at all times.
7. Any disputes with entertainers booked on your behalf by the China Fleet Country should be directed to the entertainment company and not the China Fleet Country Club who are working as your agent.
8. If arranging your own entertainment you must ensure that your chosen company provide a copy of their public liability and electrical testing certificates and a risk assessment. The China Fleet Country Club reserves the right to cancel all entertainment services if proof not received 1 month prior to your event date.
9. The China Fleet Country Club must be advised in advance of the nature of entertainment and may, without prejudice deny access.
10. China Fleet Country Club does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by you or hired on your behalf.
11. The China Fleet Country Club reserves the right to charge you for any breakages or malicious damage to property caused by anyone within your party.
12. The China Fleet Country Club is a Think 25 establishment and as such all guests will be required to provide ID when challenged. Acceptable ID will be passport or driving licence only. To avoid any disappointment, please ensure your guests are informed.
13. China Fleet Country Club reserves the right to refuse admission.
14. No beverages of any kind are to be brought to an event at China Fleet Country Club.
15. Table decorations can be delivered up to 5 days before your event by prior agreement with your event manager, excluding flowers.
16. The China Fleet Country Club do not accept presents for safe keeping, this is the responsibility of the event organiser.
17. If The China Fleet Country Club is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company’s liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
18. Cancellation of all Hotel rooms prior to your event will be subject to a £20 cancellation fee. If a hotel reservation is cancelled after 12pm the day before arrival, then full payment for the 1st night of your stay will be taken minus any deposit paid for the hotel room.
FOOD AND BEVERAGE LOYALTY SCHEME
1. Food and Beverage discount is available in the Brasserie, Lounge Bar & The Cabin for members only.
2. Discount & points exclusions apply to certain items, not in conjunction with any other offers
3. Discounts, cards and digital loyalty are for the express use of members only.
4. Any misuse could result in the removal of your discount and loyalty points.
5. Loyalty points have no transferrable cash value and are only valid for use whilst still a member.
GIFT VOUCHERS
Gift vouchers are sold subject to the terms and conditions of use.
Gift Vouchers cannot be used in conjunction with any other offers or members’ discount.
1. Gift vouchers cannot be extended, are non-refundable and non-transferable.
2. All gift vouchers must be used in full. No change or voucher for unused differences can be issued.
3. Gift vouchers presented without bookings will not be accepted.
4. Gift voucher must be presented on arrival.
5. Any reservation made using this voucher will be subject to our normal booking policy. Vouchers will be automatically redeemed in the case of a no show or cancellation on the day
6. Each voucher will be valid for a single redemption only
7. All bookings are subject to availability and change
8. Gift vouchers are valid until the expiry date
9. When using the gift voucher you must call and make a reservation/booking quoting the voucher number. On arrival please present the gift voucher for validation. We reserve the right to refuse payment by gift voucher if a reservation has not been made or the voucher is not presented
10. Gift vouchers valid for 12 months from purchase (with the exception of Winter Golf Breaks, Winter 4 ball and Festive Afternoon Tea)
GOLF BREAKS (Inclusive of Mini and Indulgence Golf & Spa Breaks)
£25.00 Single supplement applies £10.00 supplement per person for Friday/Saturday applies
1. Golf Deposit & Terms of Cancellation
Your Deposit. Payable by cash, credit/debit card, or bank transfer
Your booking is only confirmed once 20% of your initial quote and signed Terms & Conditions are received. This deposit is non-refundable and non-transferable.
4 Weeks before the Golf Break. The remaining balance and final numbers must be received.
One reminder will be sent out to the supplied details and if remains unpaid the China Fleet Country Club reserve the right to cancel the booking.
2 – 4 Weeks before Golf Break. If the booking is cancelled or any reductions made in numbers a 50% refund of the cancelled value will be given, minus the deposit.
2 Weeks before Golf Break. If the booking is cancelled or any reductions made in numbers the total cost of the booking will be taken. All payments are non-refundable and non-transferable.
Failure to comply with the deposit and payment schedule may at China Fleet’s discretion result in the cancellation of the booking.
2. It is your responsibility to notify China Fleet Country Club of any changes to your contact details.
3. Conditions of Play
Standard of Golf. Whilst we do not require handicap certificates, we request that all players are of a competent ability and respect other golfer’s abilities.
Tee Times. You are expected to check into the Golf Shop prior to each round and arrive on the tee 10 minutes prior to your tee time.
Pace of Play. Our course carries a pace of play guideline of no more than 4 hours per round. Slow play must be avoided at all times and where possible keep up with the group in front. If this is not adhered to you may be issued an initial warning by a China Fleet Country Club staff member to speed up.
Dress Code. No denim/jeans or tracksuits are allowed. Trousers or tailored shorts only to be worn (no combat style trousers or shorts allowed) and all shirts must have a collar or a mock neck and must be worn tucked in (no round neck T-Shirts permitted) short socks are permitted with shorts. Only golf shoes may be worn on the Golf Course. Golf shoes may be worn in the area of the Club only where designated. Although these areas are covered with a spike-proof carpet, golfers are requested to take extra care to ensure that golf shoes are free from mud and grass before entering from the Golf Course. Should a member of your group be inappropriately dressed we will refuse them access to the golf course.
Buggies. Buggies may only be driven by those over the age of 18 years. The use of all buggies, electric trolleys and trolleys are subject to weather conditions and is made on a daily basis by our Head Green Keeper. This decision is based on creating the best playing conditions for those on the golf course on the day and also the health and safety of those on the golf course.
China Fleet Country Club reserves the right to remove golfers from the course who are not deemed to be of a competent ability or who fail to abide by the conditions of play.
4. Group Organiser. The person named in all correspondence will become known as “The Group Organiser”. He/she will remain as group organiser until the stay is completed. The group organiser will be our point of contact at all times and will be granted authority to deal with us on behalf of every member of the relevant group. The group organiser accepts full responsibility for his/her group, and he/she should ensure all members of his/her party adhere to the terms and conditions at all times.
5. Code of conduct. China Fleet Country Club places great emphasis on providing a pleasant and safe environment for its guests and staff. As such, we reserve the right to ask any guest who is abusive, threatening, or offensive to guests or staff to leave the club immediately and will incur any relevant early departure charges. Reasons for summary eviction include drunken behaviour, unreasonable demands, foul language, racist comments, suspected theft from the company or other guests, trespass in staff only areas, wilful avoidance of agreed charges, and suspected use of illegal substances – although this list is not exhaustive. All of our public areas are covered by CCTV and a 24-hour Security/Night Management Team. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party, or visiting friends. This includes damage to hotel buildings, fixtures and fittings
6. China Fleet Country Club reserves the right to charge you for any breakages or malicious damage to property caused by anyone within your party.
7. If China Fleet Country Club is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war, or any event causing the whole or a substantial part of the Company to be closed to the public, The Company’s liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
8. Car Parking – Complimentary car parking is available. Although every reasonable care is taken, China Fleet Country Club cannot take any responsibility regarding guests’ cars.
9. Pets – Pets are not permitted in the main leisure complex or on the golf course
10. VAT – VAT is included in all prices
11. Towels – Towels are provided for in room use. For in-house guests, there are towels available for the spa. Please ask at Hotel Reception for this service
12. Refunds and Allowances – No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
13. Valuables – China Fleet Country Club cannot be held responsible for cash or valuables
14. Fire Safety – The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment
15. Arrivals and Departures – Check-In is from 3:00pm on day of arrival and apartments will need to be vacated by 11am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability
16. Variations – The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary
17. Additional Needs – Please advise us if you have any additional access needs in order that we can provide the appropriate service
18. Special Offers – Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers
19. Smoking – China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charged a £100 fine. Please note, this also applies to e-cigarettes
20. Refurbishment – China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay
21. Photographs – China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club’s toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club’s sports facilities or children’s play areas
22. Arrival at the Barn Spa Reception a minimum of 10 minutes prior to treatment time is required. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness
23. The minimum age for our Spa Breaks is 16 years
24. All medical concerns you may have must be brought to our attention prior to any treatments (i.e. pregnancy, epilepsy, etc), a doctor’s note may be required. The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
25. Once a booking has been confirmed, should the client wish to make any changes it is the client’s responsibility to contact the Hotel Reception Team, on agreement of the changes a new booking confirmation will be sent
26. Open-toed shoes must be worn prior to a pedicure treatment
27. All advertised treatment times include client preparation time (Pre and Post) & consultation
28. Robes – A charge of £25 will be incurred for each robe not returned to China Fleet Country Club
GOLF DAYS
1. Golf Deposit & Terms of Cancellation
Your Deposit. Payable by cash, credit/debit card, or bank transfer
Group Size (5-12) – Your booking is only confirmed once one player’s package price and signed Terms & Conditions are received.
Group Size – (13-48) – Your booking is only confirmed once 20% of your initial quote and signed Terms & Conditions are received.
This deposit is non-refundable and non-transferable.
1 Week before Golf Day. Final numbers must be provided.
If the booking is cancelled or any reductions are made in numbers, you will be liable to pay 50% of the cancelled value on arrival, minus the deposit.
48 Hours before Golf Day. If the booking is cancelled or any reductions are made in numbers, you will be liable to pay the total cost of the booking on arrival.
All payments are non-refundable and non-transferable.
Failure to comply with the deposit and payment schedule may at China Fleet’s discretion result in the cancellation of the booking.
2. It is your responsibility to notify China Fleet Country Club of any changes to your contact details.
3. Conditions of Play
Standard of Golf. Whilst we do not require handicap certificates, we request that all players are of a competent ability and respect other golfer’s abilities.
Tee Times. You are expected to check into the Golf Shop on arrival to the club and arrive on the tee 10 minutes prior to your tee time.
Pace of Play. Our course carries a pace of play guideline of no more than 4 hours per round. Slow play must be avoided at all times and where possible keep up with the group in front. If this is not adhered to you may be issued an initial warning by a China Fleet Country Club staff member to speed up.
Dress Code. No denim/jeans or tracksuits are allowed. Trousers or tailored shorts only to be worn (no combat style trousers or shorts allowed) and all shirts must have a collar or a mock neck and must be worn tucked in (no round neck T-Shirts permitted) short socks are permitted with shorts. Only golf shoes may be worn on the Golf Course. Golf shoes may be worn in the area of the Club only where designated. Although these areas are covered with a spike-proof carpet, golfers are requested to take extra care to ensure that golf shoes are free from mud and grass before entering from the Golf Course. Should a member of your group be inappropriately dressed we will refuse them access to the golf course.
Buggies. Buggies may only be driven by those over the age of 18 years. The use of all buggies, electric trolleys and trolleys are subject to weather conditions and is made on a daily basis by our Head Green Keeper. This decision is based on creating the best playing conditions for those on the golf course on the day and also the health and safety of those on the golf course. View Buggy Safety Policy here
China Fleet Country Club reserves the right to remove golfers from the course who are not deemed to be of a competent ability or who fail to abide by the conditions of play.
4. Group Organiser. The person named in all correspondence will become known as “The Group Organiser”. He/she will remain as group organiser until the stay is completed. The group organiser will be our point of contact at all times and will be granted authority to deal with us on behalf of every member of the relevant group. The group organiser accepts full responsibility for his/her group, and he/she should ensure all members of his/her party adhere to the terms and conditions at all times.
5. Code of conduct. China Fleet Country Club places great emphasis on providing a pleasant and safe environment for its guests and staff. As such, we reserve the right to ask any guest who is abusive, threatening, or offensive to guests or staff to leave the club immediately and will incur any relevant early departure charges. Reasons for summary eviction include drunken behaviour, unreasonable demands, foul language, racist comments, suspected theft from the company or other guests, trespass in staff only areas, wilful avoidance of agreed charges, and suspected use of illegal substances – although this list is not exhaustive. All of our public areas are covered by CCTV and a 24-hour Security/Night Management Team. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party, or visiting friends. This includes damage to hotel buildings, fixtures and fittings
6. China Fleet Country Club reserves the right to charge you for any breakages or malicious damage to property caused by anyone within your party.
7. If China Fleet Country Club is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war, or any event causing the whole or a substantial part of the Company to be closed to the public, The Company’s liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
8. Car Parking – Complimentary car parking is available. Although every reasonable care is taken, China Fleet Country Club cannot take any responsibility regarding guests’ cars.
9. Pets – Pets are not permitted in the main leisure complex, or on the golf course
10. VAT – VAT is included in all prices
11. Valuables – China Fleet Country Club cannot be held responsible for cash or valuables
12. Additional Needs – Please advise us if you have any additional access needs in order that we can provide the appropriate service
13. Special Offers – Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers
14. Smoking – China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charged a £100 fine. Please note, this also applies to e-cigarettes
15. Refurbishment – China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay
16. Photographs – China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club’s toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club’s sports facilities or children’s play areas
GOLF SHOP – FOREMOSTGOLF.COM PRICE MATCH PROMISE
At foremostgolf.com, you can explore our extensive range of golf clubs, bags, balls, clothing and accessories safe in the knowledge that our prices cannot be beaten.
We understand how important it is for you to get the product you want at a price you can trust.
If you find a qualifying like-for-like product from any authorised retail stockist based in the UK we will price match, subject to our terms & conditions below.
- We Price Match against any authorised stockist/golf retailer within the United Kingdom.
- Prices must be publicly available to price match.
- The competitor’s product must be an identical/like-for-like match.
- The item matched must be available for sale and in stock.
- We do not price match from Marketplace websites such as Amazon or eBay, factory outlets, home shopping networks, clearance sites, or goods which are being liquidated by another retailer.
- We do not price match against second-hand goods.
- When the price comes with conditions, i.e. membership.
- Competitor’s delivery costs will be taken into account when price matching.
- Foremost Golf reserves the right to decline any price match.
- We reserve the right to withdraw our price match promise at any time.
MEMBERSHIP
1. These Terms
1.1 What these terms cover. These are the terms and conditions on which we supply our services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your request to become a member. These terms tell you who we are, how we will provide membership services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. Information about us & How to contact us
2.1 Who we are. We are China Fleet Country Club Limited, a company registered in England and Wales. Our company registration number is 02527923 and our registered office is Saltash, Cornwall, PL12 6LJ.
2.2 How to contact us. You can contact us by speaking to a member of staff on-site or by telephone, post, or e-mail using the contact details provided on our website.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you have previously provided to us.
2.4 “Writing” includes email. When we use the words “writing” or “written” in these terms, this includes email but excludes fax.
3. Our contract with you
3.1 How we will accept your application to become a member. Our acceptance of your membership request will take place when we tell you that we are able to provide you with the services, which we will also confirm in writing to you, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order for any reason. If we are unable to accept your order, we will let you know and refund any amount paid for services.
4. Membership subscriptions
4.1 Monthly Subscriptions
4.1.1 Every effort will be made by the Club to collect all Direct Debit payments within the first 7 days of the month
4.1.2 Children’s subscriptions will increase on a milestone birthday
4.1.3 All partners/children share the same benefits as the primary member
4.1.4 Failure to pay your monthly subscription by the first of the month will result in your membership being suspended and subsequently cancelled. Please note this will prohibit you and all family members from access to all health club facilities and all discounts will be void.
4.2 Annual Subscriptions
4.2.1 Annual payment is for a twelve month period, however a pro-rata payment will be required for all children reaching milestone birthdays
4.2.2 All partners/children share the same benefits as the primary member
4.2.3 Membership can only be cancelled prior to annual renewal
4.2.4 Failure to pay your annual subscription by the first of the month will result in your membership being suspended and subsequently cancelled. Please note this will prohibit you and all family members from access to all health club facilities and all discounts will be void.
5. Our rights to make changes
Changes to the services. We may change the services to:
5.1.1 reflect changes in relevant laws and regulatory requirements; or
5.1.2 implement minor technical adjustments and improvements.
6. Providing the services
6.1 When we will provide the services. The services will be made available to you for the duration of your membership, as set out on the application form.
6.2 You will be required to abide by the Club rules. Failure to comply with Club rules may result in the suspension of all or part of the services or termination of this Agreement.
6.3 We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the service.
6.4 What will happen if you do not provide the required information to us? We will need certain information from you so that we can provide the services to you, for example, your name, age and address. If you do not provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 7.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
6.5 Reasons we may suspend the services. We may have to suspend the services:
6.5.1 to deal with technical problems or make minor technical changes;
6.5.2 to update the services to reflect changes in relevant laws and regulatory requirements;
6.5.3 to carry out improvements to our services;
6.5.4 to make changes to the services as requested by you or notified by us to you (see clause 4); or,
6.5.5 if you are found to have breached the rules.
6.6 Your rights if we suspend the services. We will contact you in advance to tell you we will be suspending the services unless the problem is urgent or an emergency. If we have to suspend the services for longer than one month you may contact us to end the contract.
6.6.1 The Managing Director may, restrict or close certain facilities or cancel any event, exercise class or leisure activity within the Club. For example, the closure may be the result of essential maintenance or an organised function, which will ultimately be to the benefit of members. In the unfortunate event of a facility breakdown or the lack of resources (i.e. staff of a suitable nature, qualification and training) the Club will work tirelessly to resolve the issue. Any consequent downtime will not result in a membership subscription rebate.
6.7 We will suspend the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 9.3) we may suspend the supply of the services until you have paid us the outstanding amount.
7. Your right to end your contract
7.1 You can always end the contract before the services have been supplied and paid for. You may contact us at any time to end the contract for the services, but in some circumstances, we may charge you for doing so, as set out below.
7.2 What happens if you have a good reason for ending the contract. If you are ending the contract for a reason set out at 6.2.1 to 6.2.5 below the contract will end immediately and we will refund you in full for any services which have not been provided. The relevant reasons are:
7.2.1 we have told you about an upcoming change to the services or these terms which you do not agree to (see clause 4);
7.2.2 we have told you about an error in the price or description of the services and you do not wish to proceed;
7.2.3 there is a risk that access to the services may be prohibited because of events outside our control;
7.2.4 we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
7.2.5 you have a legal right to end the contract because of something we have done wrong.
7.3 What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 6.2, the contract will end immediately but we may charge you an administration fee and you may not be refunded any amount already paid to us before the time of cancellation.
8. Our right to end the contract
8.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not;
8.1.1 make any payment to us when it is due and you still do not make payment after we have reminded you that payment is due;
8.1.2 within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services to you; or
8.1.3 adhere to the rules in Making The Most Of Your Membership.
8.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 7.1 you will not be entitled to a refund of any money you have paid in advance for services.
9. If there is a problem with the services
9.1 How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by speaking with a member of staff or using the details provided here.
9.2 Summary of your legal rights. See below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
• you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
• if you haven’t agreed on a price beforehand, what you’re asked to pay must be reasonable.
• if you haven’t agreed on a time beforehand, it must be carried out within a reasonable time.
10. Price & Payment
10.1 Where to find the price for the services. The price of the services (which includes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed on another price in writing. We take all reasonable care to ensure that the price of services advised to you is correct.
10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.
10.3 When you must pay and how you must pay. You may pay either on a monthly or annual basis;
10.3.1 Monthly payments. Direct Debit payments using the details you provide to us will be made on a monthly basis until you cancel the services.
10.3.2 Annual payments. The services must be paid for in advance, and each payment made will entitle you to receive the relevant services for a twelve month period.
10.4 What happens if you do not pay. If you do not make any payment to us by the due date or your Direct Debit payment has been cancelled, or your account does not have sufficient funds, we may:
10.4.1 make further attempts to take the payment from you;
10.4.2 charge an administration fee for processing late payment or cancellation of the service; and/or
10.4.3 restrict access to all of the Services.
10.5 What to do if you think a payment is wrong. If you think a payment you have made to us is wrong please contact us as soon as possible to let us know.
10.6 If you wish to cancel your membership you are required to: give the club a minimum of 14 days notice, contact your bank/building society to cancel your direct debit instruction
10.7 When the membership expires, if you wish to re-join a re-joining fee will apply (applicable to ALL membership categories)
10.8 A couple membership denotes two persons, both parties must be over the age of 16 years of age and using one bank account to make the membership subscription payment. The couple do not have to share the same address.
10.09 All partners/children share the same benefits as the primary member
10.10 Full weekday members are entitled to use all appropriate leisure facilities between 7.00am-5.00pm, Monday-Friday, and can use the facilities at the weekends on a pay-as-you-pay basis. The latest admission Monday-Friday is 4.30pm and all leisure facilities must be vacated by 5.00pm
10.11Membership can be medically suspended for a limited period of time, this is subject to management discretion. Proof required ie: doctors note. This will be reviewed on a regular basis and can be unilaterally withdrawn by the Club
11. Our responsibility for loss or damage suffered by you
11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are as described and supplied with reasonable skill and care.
11.3 We are not liable for certain losses. We only supply the services for personal use. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity from your use of our services and we do not guarantee our services to be error free. We are not liable for loss or damage to your property while you are on our premises.
12. How we may use your personal information
Use of any personal information you provide to us is subject to our Privacy Policy. In addition, the following clauses apply:
12.1 How we will use your personal information. We will use the personal information you provide to us to:
12.1.1 provide the services;
12.1.2 process your payment for such services; and
12.1.3 if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
12.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
13. Other important terms
13.1 How we communicate with you. Our main method of communication is via email, it is therefore essential that you provide us with an email address.
13.2 Use of photographic equipment on site. You are requested not to use photographic and recording equipment (including mobile phones) within the club toilet or changing facilities.
Permission must be obtained prior to using photographic and recording equipment (including mobile phones) on site. No photography should be taken of any other person without their consent
13.3 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within one month of us telling you about it and we will refund you any payments you have made in advance for services not provided.
13.4 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining parts will remain in full force and effect.
13.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, this will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
13.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
13.8 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may refer the matter to an alternative dispute resolution body, the details of which we will provide to you in response to your complaint.
SPA BREAKS
Sunday – Friday Only (subject to availability. Not available during school holidays)
Please note our Barn Spa and Aqua Spa are located in 2 separate buildings. Robe, towels and footwear are intended to be worn in the Aqua Spa
£25.00 Single supplement applies. £10 per person supplement applies for Friday night stays.
1. Arrival at the Barn Spa Reception
A minimum of 10 minutes prior to treatment time is required. The Barn Spa will not be held liable for shortened or cancelled treatments due to lateness
2. The minimum age for our Spa Breaks is 16 years
All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
3. Medical concerns
All medical concerns you may have must be brought to our attention prior to any treatments (i.e. pregnancy, epilepsy etc), a doctors note may be required. The Barn Spa will not be held liable for any treatment cancelled due to ill health or the lack of information given at the time of booking and no refunds will be given.
4. If you wish to choose an additional treatment, following your chosen treatment, pre-booking is advisable for spa days & breaks to avoid disappointment
5. Open-toed shoes must be worn prior to a pedicure treatment
6. Any reservation made using gift voucher purchases will be subject to our booking policy. Vouchers will be automatically redeemed in the case of a no show or cancellation on the day.
7. All advertised treatment times include client preparation time (Pre and Post) & consultation
8. Robes – A charge of £25 will be incurred for each robe not returned to China Fleet Country Club
9. Changes to booking
Once a booking has been confirmed, should the client wish to make any changes it is the client’s responsibility to contact the Hotel Reception Team, on agreement of the changes a new booking confirmation will be sent
10. Terms of cancellation
Full payment of the spa break will be taken on booking. If the booking is cancelled before 12pm on the day prior to arrival 50% of the total booking will be taken. Should the booking be cancelled after 12pm the day before, the total cost of the booking will be taken
11. Booking additional treatments
Booking well in advance is advised to avoid disappointment
12. Refunds and Allowances
No refunds or allowances can be made for rooms not being occupied for the full duration of the booking or for any meals or any other supplements not taken
13. VAT
VAT is included in all prices
14. Car Parking
Complimentary car parking is available. Although every reasonable care is taken, the hotel cannot take any responsibility regarding guests’ cars. Please note that both Acer and Acorn cottages have an allocated parking space near the accommodation
15. Towels
Towels are provided for in-room use. For in-house guests, there are towels available for the spa. Please ask at Hotel Reception for this service
16. Valuables
China Fleet Country Club cannot be held responsible for cash or valuables
17. Fire Safety
The hotel is up to date with its fire precautions and each apartment has its own fire evacuation procedures, located in each apartment
18. Arrivals and Departures
Check-in is from 3:00pm on the day of arrival and apartments will need to be vacated by 11.00am on your day of departure. Guests are more than welcome to make use of the leisure facilities on arrival and departure day. Late check-out may be arranged at an extra charge if there is availability
19. Pets
Pets are not permitted in the main leisure complex or on the golf course
20. Variations
The Hotel Management reserves the right to vary the facilities and amenities on offer if necessary
21. Additional Needs
Please advise us if you have any additional access needs in order that we can provide the appropriate service
22. Special Offers
Special offers cannot be used in conjunction with any other offer, and if conditions are not met the standard tariff will apply. Selected dates may not be available for special offers
23. Behaviour
Behaviour of guests and/or their visitors should not be excessive or rowdy, and must not cause embarrassment to fellow guests or members of China Fleet Country Club. We reserve the right to recover any compensation payment as a result of your actions, or a member of your party or visiting friends. This includes damage to hotel buildings, fixtures and fittings
24. Smoking
China Fleet Country Club is non-smoking throughout. Any guest thought to be smoking in the apartments or inside any area of the Club will be charged a £100 fine. Please note, this also applies to e-cigarettes
25. Refurbishment
China Fleet Country Club continually strives to improve levels of comfort and the quality of services in all areas. Should any refurbishment works be underway, we always try to minimize the impact of this during your stay
26. Photographs
China Fleet Country Club reserves the right to maintain copyright of any photographs taken within our property. We request that no photographic or recording equipment, including mobile phones, is used within the club’s toilets or changing facilities. Written permission must be obtained prior to using photographic and recording equipment within any of the Club’s sports facilities or children’s play areas
WEDDINGS
1. Wedding Payments – Payable by cash, credit/debit card or bank transfer HSBC BANK Sort Code: 40-44-22, Account Number: 61666495, please quote the booking name.
1.1. Your Deposit. A deposit of 25% or £1250, whichever is greater. This deposit is non-refundable and non-transferable
1.2. 6 Months before your Wedding. 70% of the outstanding balance is required, All payment terms must be met. One reminder will be sent to the supplied details and if remains unpaid the China Fleet Country Club reserve the right to cancel the booking.
1.3. 6 weeks before your Wedding. Final guest numbers and final balance due. All payments are non-refundable and non-transferable including any reduction to numbers from the original deposited amount
1.4. 1 Month before your Wedding. Menu, pre-order and table plan must be received.
1.5. Wedding Insurance. We strongly recommend that you take out wedding insurance in the unlikely event of any unforeseen circumstances.
1.6. VAT. All rates are inclusive of current VAT. Any future changes to taxes will affect the prices accordingly.
Failure to comply with the deposit and payment schedule may at China Fleets discretion result in the cancellation of the booking.
2. For all DJ bookings made by China Fleet Country Club on your behalf, payment in full is required at all times.
3. It is your responsibility to notify the China Fleet Country Club of any change to your contact details.
4. If The China Fleet Country Club is prevented from carrying out all its obligations by circumstances beyond its reasonable control, including government intervention, strikes, labour disputes, accidents, acts of God, national or local disasters or war or any event causing the whole or a substantial part of the Company to be closed to the public, The Company’s liability will be no greater than the amount already paid by The Client to the Company in respect of services booked.
5. Any disputes with entertainers booked on your behalf by the China Fleet Country should be directed to the entertainment company and not the China Fleet Country Club who are working as your agent.
6. If arranging your own entertainment you must ensure that your chosen company provide a copy of their public liability and electrical testing certificates and a risk assessment. The China Fleet Country Club reserves the right to cancel all entertainment services if proof not received 1 month prior to your event date.
7. The China Fleet Country Club must be advised in advance of the nature of entertainment and may, without prejudice deny access.
8. China Fleet Country Club does not accept liability for loss or damage to any object, equipment, furniture, stock or other property brought on to the premises by you or hired on your behalf.
9. The China Fleet Country Club reserves the right to charge you for any breakages or malicious damage to property caused by anyone within your party.
10. The China Fleet Country Club is a Think 25 establishment and as such all guests will be required to provide ID when challenged. Acceptable ID will be passport or driving licence only. To avoid any disappointment, please ensure your guests are informed.
11. China Fleet Country Club reserves the right to refuse admission.
12. No beverages of any kind are to be brought to an event at China Fleet Country Club.
13. Wedding cakes can not be accepted before the day of the wedding. The delivery of the wedding cake should be made on the day of the wedding only. If you wish to take away any remaining cake this must be removed from the premises within 24 hours of being cut.
14. Table decorations can be delivered up to 5 days before your event by prior agreement with your wedding manager, excluding flowers.
15. The China Fleet Country Club do not accept wedding presents for safe keeping, this is the responsibility of the bride and groom
WOODLAND ADVENTURE GOLF
1. Dogs
We don’t want to scare our woodland animals so dogs are not permitted on the course.
2. Size of Group
Maximum of 4 players per group.
3. Child Supervision
Children under 12 must be supervised at all times by someone 16 years or over.
4. Food and Drink
Only food and drink purchased in The Cabin – Cafe & Bar or golf shop to be consumed on the course.
