Department: Hotel

Hotel Receptionist

Role Overview

We are seeking a welcoming and professional Hotel Receptionist to be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable.

Responsibilities

Greet guests on arrival and handle check-in/check-out procedures.
Answer telephone and email enquiries
Process reservations and manage bookings
Provide local information and assistance to guests
Liaise with housekeeping and maintenance teams

Qualifications

Previous hotel or customer service experience preferred
Strong communication and interpersonal skills
Professional and friendly manner

Teamwork

We work as a team to achieve great things together.

Excellence

We take pride in everything we do and deliver with integrity.

Support

We provide exceptional customer support with care and dedication.

Teamwork

We are one team, working together toward shared goals.

Memories

We create experiences that last and moments worth remembering.

Wow factor

We wow our customers with creativity, energy, and joy.

Commitment

We go the extra mile to exceed expectations every time.

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